Privacy Policy
This website respects and protects the personal privacy of all users who use the service. To provide you with more accurate and personalized services, the scope of the privacy policy is as follows:
(a) When you register the account of this website, the personal registration information you provided will not be disclosed to any third party;
(b) When you use the services of this website or visit the web pages of this website, the information on your browser and computer that this website automatically receives and records, including but not limited to your IP address, browser type, data such as language used, date and time of access, hardware and software feature information and web page records will not be disclosed to any third party;;
(c) This website will not provide, sell, rent, share or trade your personal information to any unrelated third party.
(d) This website also does not allow any third party to collect, edit, sell or disseminate your personal information by any means.
Return & Exchange Policy-Goluxeon
We hope you love everything you purchase from Goluxeon, but if for any reason you’re not completely satisfied, we’re here to help.
7-Day Return for Change of Mind
You may return items within 7 days of receiving your order if you simply changed you mind. Items must be in new, unused condition, with original tags attached and must not be washed,worn, or altered.
Once we receive and inspect your return, you can expect a refund within 7-14 business days.
Defective or Faulty Items
If your item is defective or damaged, you may apply for a return or refund within 7 days of receipt.
We’ll replace or refund the item, and you’ll be responsible for reasonable ground shipping costs.
Please note: Refunds may not be approved if the item continues to be used after the defect is discovered.
Incorrect Items Received
If you receive the wrong item, please return it and we’ll send a replacement at no additional cost. Goluxeon will cover all reasonable ground shipping fees.
Promotional & Bundle Items
If you return part of a promotional bundle or discount offer, we will refund the returned items only. minus any discount value or free gift related to the promotion
Exchanges
We accept exchanges within 7 days of receiving your order – as long as the item is unworn, unwashed, and unaltered. If there is a price difference, we’ll either refund the difference or request additional payment. You’ll cover the shipping costs related to the exchange
Final Sale Items
Items marked as Final Sale are non-returnable and non-refundable.
Non-Returnable Situations
We cannot accept returns in the following cases:
- Package was damaged during shipping, but items remain intact (we will compensate for relevant loss)
- ltems were damaged after use (may be repairable at your cost)
- Items have been washed, worn. or altered.
- More than 7 days have passed since delivery.
- Package is held or rejected by customs.
Refund Timing & International Orders
For international orders, especially with credit card refunds, please allow 2 weeks to 3 months depending on your bank’s processing time. Thank you for your understanding and patience.
How to Return Your Order
- Contact Goluxeon Customer Service to apply for a return. Please do this before sending anything back.
- Repack the item in the original shipping packaging, if possible.
- Include all original tags, packaging, and accessories.(Missing components may result in a small deduction from your refund.)
- Ship the return to the address provided by our customer service team.
Need help or have questions?
Our team is here to assist—— just reach out via
WhatsApp:+852 4486 5792
Email: support@goluxeon.com
We’re committed to making your Goluxeon experience smooth and satisfying.
